Return Policy

Consumers have 14 days to exercise the right of withdrawal. This period starts from the acceptance of the goods and the handing over to the consumer of a document containing at least the name and address of the trader, the necessary information for the identification of the contract and instructions concerning the right of withdrawal.

Consumer means any able-bodied natural person over the age of 18 who acquires goods or uses services not intended for the pursuit of a commercial or professional activity and any natural person who, as a party to a contract, acts outside the scope of his commercial or professional activity

The customer is obliged to send back the goods he has received in their original and intact condition, the transport costs for the return being at his own expense, after receiving confirmation from the trader of the exercise of the right of withdrawal.

The Merchant shall refund the amount received no later than 14 days from the date on which it was notified of the Customer’s decision to withdraw from the contract.